This policy was last updated on 26/07/2026.
Your privacy matters to us. We’re committed to protecting your personal information and being transparent about how it is collected, used, and stored. This policy explains your rights and how we keep your data secure.
Privacy Policy
Who We Are
Maverick Plumbing & Heating provides plumbing and heating services to homes and small businesses across Dublin.
For the purposes of applicable data protection law, Maverick Plumbing & Heating is the data controller in relation to personal information we collect about you.
Contact Details
Maverick Plumbing & Heating
Dublin, Ireland
Email: info@maverickplumbingandheating.ie
Phone: +353 85 777 7050
Website: maverickplumbingandheating.ie
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
Information We Collect
The personal information we collect depends on how you interact with us.
When you complete a contact form, contact us by email or phone, request a quote or arrange a plumbing or heating service, we may collect information such as:
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Your name
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Email address
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Telephone number
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Home or service address
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Details about the plumbing or heating issue you are experiencing
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Information you include in messages or correspondence with us
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Details relating to quotes, appointments and services provided
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Payment, invoice and transaction information where applicable
When you visit our website, certain technical information may also be collected automatically, including:
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IP address
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Browser and device type
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Operating system
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Pages visited
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Date and time of your visit
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General website usage and interaction information
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Cookie and similar technology information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Collect Your Information
We may collect personal information when you:
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Complete a form on our website
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Request a quote or callout
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Contact us by telephone, email or another communication method
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Book or receive one of our services
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Make a payment
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Communicate with us regarding an existing or previous job
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Visit or interact with our website
Some technical information may be collected automatically through cookies and similar technologies when you use our website.
How We Use Your Personal Information
We may use your personal information to:
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Respond to enquiries and messages
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Provide quotes and estimates
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Arrange plumbing or heating appointments
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Provide the services you request
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Contact you regarding an appointment, callout or ongoing job
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Process payments and maintain transaction records
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Provide customer support and aftercare
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Manage guarantees or queries relating to completed work
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Maintain our business and accounting records
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Improve the operation and security of our website
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Prevent fraud, misuse or security incidents
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Comply with legal, regulatory, tax and accounting obligations
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Establish, exercise or defend legal claims
We will not use personal information you submit to us for unrelated marketing purposes without an appropriate lawful basis.
Our Legal Bases for Processing
Under the GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following legal bases:
Contract
We may process your information where it is necessary to provide a quote, take steps at your request before entering into an agreement, arrange an appointment or provide plumbing or heating services to you.
Legal obligation
We may process and retain certain information where required to comply with tax, accounting, regulatory or other legal obligations.
Legitimate interests
We may process information where necessary for legitimate business purposes, such as responding to general enquiries, maintaining records, managing our business, protecting our website and systems, improving our services and handling legal claims, provided that those interests do not override your rights and freedoms.
Consent
Where required, we may rely on your consent, particularly for certain non-essential cookies or electronic marketing communications. Where processing is based on consent, you can withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Contact Forms and Enquiries
Our website allows you to submit an enquiry by providing information including your name, email address, telephone number and a message.
We use this information primarily to understand your enquiry, contact you and provide information about the service you have requested.
Please avoid including unnecessary sensitive personal information in website forms or messages.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Cookies and Website Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function correctly, remember preferences, maintain security and understand how visitors use a website.
Some cookies may be essential for the website to function and do not require consent. Other cookies, such as certain analytics or marketing cookies, may require your consent.
Where consent is required, you can accept or reject optional cookies through the cookie controls provided on our website. You can also manage cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of parts of the website.
Website Hosting and Wix
Our website is built and hosted using the Wix.com platform.
Wix provides the technical infrastructure, data storage, databases and website functionality used to operate this website. As a result, information submitted through the website or generated through your use of it may be processed by Wix on our behalf.
Wix may process or store information in locations within and outside the European Economic Area (“EEA”). Where personal data is transferred internationally, appropriate safeguards are used where required by applicable data protection law.
Sharing Your Information
We do not sell your personal information.
We may share personal information only where reasonably necessary with trusted third parties, including:
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Website hosting and technology providers such as Wix
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Accountants, bookkeepers and professional advisers
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Payment providers where applicable
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IT and technical service providers
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Insurers and legal advisers where necessary
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Contractors or service providers working on our behalf where necessary to provide a requested service
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Government bodies, regulators, Revenue, law enforcement agencies or courts where required by law
Third parties processing personal information on our behalf are expected to handle it securely and only for appropriate purposes.
We may also disclose information where necessary to protect our legal rights, prevent fraud or respond to a lawful request from an authority.
International Data Transfers
Some of the technology providers we use may process or store personal information outside Ireland or the European Economic Area.
Where personal data is transferred to a country outside the EEA, we take appropriate steps to ensure that the transfer complies with applicable data protection law.
These safeguards may include an adequacy decision issued by the European Commission, Standard Contractual Clauses approved by the European Commission or another legally recognised transfer mechanism.
How Long We Keep Your Information
We do not keep personal information for longer than necessary.
The appropriate retention period depends on the reason the information was collected and any legal or regulatory obligations that apply.
General enquiries that do not result in a booking or customer relationship will normally be retained only for as long as reasonably necessary to deal with the enquiry and any appropriate follow-up.
Where you become a customer, information relating to services, invoices and transactions may be retained for longer where required for accounting, taxation, warranty, insurance, dispute resolution or legal purposes.
Certain business and accounting records may be retained for at least six years where required under Irish tax and record-keeping obligations.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
These measures may include appropriate access controls, secure website infrastructure, password protection, restricted access to customer information and reputable technology providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your GDPR Rights
Under data protection law, you may have a number of rights regarding your personal information.
These may include:
Right of access
You can request information about the personal data we hold about you and obtain a copy of that information.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
Right to restriction
You may ask us to restrict the way we process your information in certain circumstances.
Right to data portability
In certain circumstances, you may be entitled to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to object
You may object to certain processing carried out on the basis of legitimate interests.
Right to withdraw consent
Where we rely on consent, you can withdraw that consent at any time.
You also have rights relating to certain forms of automated decision-making and profiling where applicable.
Not every right applies in every circumstance, and there may be situations where we are legally entitled or required to retain certain information.
To exercise your rights, please contact us at:
info@maverickplumbingandheating.ie
We may need to ask for information to confirm your identity before responding to a request.
Marketing Communications
We will only send electronic marketing communications where permitted by law.
Where your consent is required, we will ask for it before sending such communications.
You may opt out of marketing communications at any time by using any unsubscribe method provided or by contacting us at info@maverickplumbingandheating.ie.
Opting out of marketing will not prevent us from contacting you about an enquiry, booking, appointment, payment, service or other necessary customer communication.
Children’s Privacy
Our website and plumbing and heating services are not specifically directed at children.
We do not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.
Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
Complaints
If you have a concern about how we collect or use your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Irish Data Protection Commission.
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland
Further information is available from the Data Protection Commission at dataprotection.ie.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal obligations.
Any updated version will be published on this page and the “Last updated” date at the top of the policy will be changed accordingly.
We recommend checking this page periodically for updates.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your information is handled, please contact:
Maverick Plumbing & Heating
Dublin, Ireland
Email: info@maverickplumbingandheating.ie
Phone: +353 85 777 7050